ge99 Terms and Conditions

1.1 Nature of the Agreement

These terms and conditions ("Terms") apply between the authority operating the ge99 platform ("ge99", "we", "us") and each individual using the platform ("user", "you"). By using ge99's website, app or any of its services, you are considered to have accepted these terms.

If you disagree with any part of these terms, stop using the platform immediately and contact the support team to close your account.

1.2 Language and Interpretation

The original language of these terms is Bengali. In the event of any conflict with a translated version, the Bengali version shall be considered authoritative. "Platform" refers to ge99's website, mobile site, app and all related services.

1.3 Applicable Policies

In addition to these terms, the following policies are also an integral part of ge99's service:

• Privacy Policy — regarding the collection and processing of personal information
• Responsible Gaming Policy — guidelines for safe play
• Bonus and Promotion Policy — specific terms for each offer
• Game-Specific Rules — individual operating policies for each game

2.1 Registration Process

To open an account at ge99, you must provide accurate and complete personal information, including your full name, date of birth, a valid email address and a reliable payment method (bKash, Nagad, Rocket, Upay or a bank account). Providing false information may result in account closure and balance forfeiture.

2.2 One Account Policy

Only one ge99 account is permitted per individual, household, IP address or device. Attempting to operate multiple accounts will result in all accounts being closed, and accumulated bonuses and winnings may be forfeited.

2.3 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You are strictly prohibited from sharing this information with any third party. You will be held responsible for any activity that occurs on your account.

• Use a strong password (at least 8 characters, including uppercase and lowercase letters, numbers and special symbols).
• Do not use at ge99 any password you have used on another site.
• Report any suspicious login or unauthorised access to us immediately.

3.1 Minimum Age Requirement

The ge99 platform is for individuals aged 21 and above only. Individuals between 18 and 20 years of age are also not permitted to use this platform. You must confirm this condition at the time of account registration.

3.2 Identity Verification (KYC)

ge99 may request documents to verify a user's identity at any time. The following documents are typically required as part of this process:

• A clear photo of a National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method used

Withdrawal requests may be held until identity verification is complete.

4.1 Deposit Terms

The minimum deposit amount at ge99 is ৳100 (one hundred taka). This limit applies equally to every payment method. Accepted payment methods are: bKash, Nagad, Rocket, Upay and direct bank transfer. Deposited funds may take up to a few minutes to appear in your account.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500 (five hundred taka). Approved withdrawals are generally processed within 30 minutes to 3 hours. However, this time may increase if an identity verification process is ongoing or additional review is required.

• Withdrawals will only be processed to the same method used for the deposit.
• Withdrawals may be restricted until active bonus wagering requirements are met.
• ge99 reserves the right to review any withdrawal request for the purpose of fraud prevention.
• A maximum withdrawal limit per calendar day may apply — contact support for details.

4.3 Transaction Rejection

ge99 reserves the right to reject any deposit or withdrawal in the following circumstances:

• In the case of suspicious or fraudulent transactions.
• If ownership of the payment method cannot be verified.
• If there is suspicion of an underage user on the account.
• If evidence of multiple accounts or bonus abuse is found.

5.1 Welcome Bonus

New users will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. To receive this bonus, the account must be fully verified and the bonus code (if applicable) must be activated at the time of the first deposit.

5.2 General Bonus Terms

• A bonus can only be received once per registered account.
• After a bonus is awarded, wagering must be completed within the specified period.
• Wagering requirements may also apply to winnings generated from a bonus.
• Bonus balance cannot be withdrawn until it has been converted to cash balance.
• Bets placed on certain games may count differently toward meeting wagering requirements.
• ge99 reserves the right to modify or cancel any bonus offer at any time.

5.3 VIP Program

ge99's VIP program has five tiers. The benefits for each tier are listed below:

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.5%.
• Gold: Weekly cashback up to 0.7%.
• Platinum: Weekly cashback up to 1.0%.
• Diamond: Weekly cashback up to 1.2%.

You can advance to a higher VIP tier through regular active play. ge99 reserves the right to change VIP benefits.

6.1 Game Operation and Results

The results of all games operated on the ge99 platform are determined by a certified Random Number Generator (RNG) system, which ensures fair and unbiased play. Each game has its own operating policy and results will be considered final accordingly.

6.2 Game Errors and Technical Issues

If a technical error or software problem causes an abnormal result in any game, ge99 reserves the right to void that result and refund the wagered amount. The policy of "malfunction voids all pays" applies.

6.3 Betting Limits

The minimum and maximum bet amounts for each game are set individually and are clearly displayed in the game lobby. A maximum bet limit may apply while a bonus is active — exceeding this limit may result in the bonus being forfeited.

7.1 List of Strictly Prohibited Activities

Involvement in any of the following activities may result in immediate account closure and forfeiture of all funds:

• Attempting to obtain bonuses through fraudulent means (bonus hunting or arbitraging).
• Operating multiple accounts or registering under a concealed identity.
• Using any automated software, bots or scripts.
• Attempting to manipulate game results.
• Using the platform for the purpose of money laundering.
• Using a third-party payment account.
• Attempting unauthorised access to ge99's systems or network.
• Deliberately colluding with other users (collusion).

7.2 Fraud Prevention

ge99 uses a modern fraud detection system. If suspicious activity is detected, ge99 may suspend the account without prior notice and will begin an investigation. It is the user's responsibility to cooperate with the investigation.

8.1 Closure by the User

You may close your account at any time. Submit your account closure request via live chat or by email at [email protected]. Before closing your account, complete all pending withdrawals and consider any active bonus terms.

8.2 Cancellation or Suspension by ge99

ge99 may cancel or suspend any account in the following circumstances:

• If a breach of the terms and conditions is established.
• If the user does not cooperate with identity verification.
• If evidence of involvement in prohibited activities is found.
• Upon receipt of an order from a court or regulatory authority.
• If evidence of an underage user is found.

If an account is closed for a valid reason, any remaining balance will be refunded where applicable. However, in cases of fraud, all funds may be forfeited.

9.1 Service Availability

While ge99 strives to ensure maximum uptime, the service may be temporarily unavailable due to maintenance, technical issues, or external factors. ge99 will not be liable for any losses arising from such interruptions.

9.2 Third-Party Service Providers

ge99 relies on third-party game providers, payment processors, and other service providers. ge99's liability for any issues arising from the actions of these parties is limited. However, ge99 will always endeavour to protect the interests of its users.

9.3 Gaming Losses

Winning or losing in gaming is entirely the user's own responsibility. ge99 does not control game outcomes and is not responsible for any financial losses incurred by users. Please play consciously and responsibly.

10.1 Data Collection and Use

Detailed guidelines on how ge99 collects, stores, and uses your personal information can be found on the Privacy Policy page. Your information is used solely for the purposes of providing services, identity verification, and fraud prevention.

10.2 SSL Protection

All data transmitted on the ge99 platform is secured with SSL (Secure Socket Layer) encryption. Your financial information and personal data are stored in accordance with the highest security standards.

10.3 Cookies Policy

ge99 uses cookies to improve the user experience on its website. By continuing to use the website, you are considered to have consented to the use of cookies. Instructions on how to disable cookies can be found in your browser settings.

11.1 ge99's Commitment

ge99 is firmly committed to responsible gaming. We consider gaming a form of entertainment, not a source of income. This platform is intended for users aged 21 and above only.

11.2 Self-Exclusion and Limit Setting

ge99 offers users the following features:

• Deposit Limits: The ability to set daily, weekly, or monthly deposit limits.
• Gaming Break: The ability to temporarily suspend your account for a set period of time.
• Self-Exclusion: The option to apply for long-term self-exclusion.
• Reality Check: Display of reminder messages at regular intervals.

To activate these features, please contact our support team.

12.1 Right to Amend

ge99 reserves the right to amend these terms and conditions at any time. For significant changes, users will be notified via their registered email or through the platform.

12.2 Effective Date

Amended terms and conditions will be considered effective from the date of publication. Continued use of the platform after any changes will be deemed acceptance of the new terms. If the new terms are not acceptable to you, you may request account closure.

12.3 Contact and Complaints

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat — Available 24/7, support in Bengali.
• Email: [email protected]

We take all complaints seriously and endeavour to resolve them as quickly as possible. Support services operate according to Bangladesh Standard Time (BST, UTC+6).