ge99's Privacy Policy

01Introduction and Scope of Policy

ge99 is a trusted online gaming platform in Bangladesh that places the highest importance on player privacy and data protection. This privacy policy ("Policy") explains how ge99 collects, processes, stores, and protects your personal information.

This policy applies to all services provided through ge99's website, mobile services, and other digital platforms. By accessing ge99's website or using its services, you are considered to have accepted the terms of this privacy policy.

ge99 believes that proper protection of personal information is an essential foundation for building a fair and trusted gaming environment. To this end, we always apply technical and administrative safeguards that protect your personal information from unauthorized access, use, or disclosure.

02Information We Collect

ge99 may collect the following types of personal information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and contact details
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number (to complete transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Gaming Activity Information

• Game play history and duration
• Bet amounts and outcomes
• Bonus usage and reward details
• Time spent on the platform

2.4 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Website activity log data

03How We Collect Information

ge99 collects information in the following ways:

3.1 Direct Collection

Information you voluntarily provide during the account registration process is collected directly. Information may also be collected through the identity verification (KYC) process, contact with customer support, and participation in surveys or competitions.

3.2 Automatic Collection

When you visit the ge99 website, certain technical information is collected automatically. This includes cookies, web beacons, pixel tags, and log files. This information is used to improve website functionality and ensure security.

3.3 Through Third Parties

Transaction confirmation information may be received from payment processors (such as bKash, Nagad, Rocket) and relevant information may be received from identity verification service providers. Such information is used solely for service improvement and security.

04Purpose of Using Information

ge99 uses your personal information for the following legitimate purposes:

4.1 Account Management

Information is used to create, manage, and maintain your account. This includes identity verification, login security, and account-related communications.

4.2 Financial Transaction Processing

Financial information is used to process deposits (minimum ৳100) and withdrawals (minimum ৳500) and to ensure financial security.

4.3 Service Improvement

Information is analyzed to personalize the gaming experience, provide relevant bonus offers, and improve website functionality.

4.4 Security and Fraud Prevention

Information is used to prevent unauthorized access, fraudulent activity, and money laundering. ge99 is committed to maintaining a safe and fair gaming environment.

4.5 Legal Compliance

Information is retained to comply with applicable laws and regulations, to resolve legal disputes, and to meet regulatory requirements.

4.6 Customer Service

Your information is used to provide assistance through 24/7 Bengali live chat support and email.

05Data Storage and Security

ge99 applies industry-standard security measures to protect your personal information. Our security framework consists of the following components:

5.1 Encryption Technology

SSL (Secure Socket Layer) encryption is used for all data transmissions. Financial information and sensitive personal information are kept secure with high-grade encryption.

5.2 Access Control

Only authorized personnel may access personal information on a need-to-know basis. All staff are bound by confidentiality agreements and receive regular security training.

5.3 Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a set period to meet legal obligations.

06Sharing Information with Third Parties

ge99 does not sell or rent your personal information. However, information may be shared with specific third parties in the following limited circumstances:

6.1 Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. This information is not used for any other purpose.

6.2 Identity Verification Services

Relevant information may be shared with approved identity verification service providers to ensure account security and legal compliance.

6.3 Legal Requirements

Information may be shared with authorities as required by court orders, lawful requests from government agencies, or as part of a legal process. In such circumstances, only the minimum necessary information is shared.

6.4 Technology Partners

Only the information necessary to operate the service may be shared with game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) and technology service providers. All such partners operate under confidentiality agreements.

07Cookies and Tracking Technologies

Cookies and similar technologies are used on the ge99 website. These store small data files in your browser that help improve your experience on future visits.

7.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, perform security checks, and protect forms. Disabling these cookies may cause the website to not function properly.

7.2 Functional Cookies

These cookies are used to store your language preferences, game settings, and personalization information. They make your user experience more convenient and personalized.

7.3 Analytics Cookies

These cookies are used to monitor website traffic and collect anonymous statistical information for service improvement. Your personal identity cannot be determined from this information.

You can control or delete cookies through your browser settings. However, disabling cookies may limit some features of the website.

08Your Rights

ge99 recognizes and respects the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of your personal information held by ge99. Send this request by email along with verifiable proof of identity.

8.2 Right to Rectification

You have the right to request correction if your stored information is incorrect or incomplete. Some information can be updated directly in account settings; for other information, contact the support team.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information. However, information required to meet legal obligations, resolve ongoing disputes, or prevent fraud may not be possible to delete immediately.

8.4 Data Portability

You may request to receive your information in a structured, commonly used format. This right is subject to technical limitations.

8.5 Right to Object and Restrict Processing

In certain circumstances you have the right to object to or request restriction of the processing of your information. Such requests can be made to our support team.

09Protection of Minors

ge99's services are for persons aged 21 or older only. Only those aged 21 and above are permitted to create an account and use services on this platform.

If we become aware that a minor has created an account or is using the service, that account will be closed immediately and all related information will be deleted.

ge99 actively manages an age verification process. If you believe a minor is using the platform, please notify us at [email protected].

10Changes to This Policy

ge99 reserves the right to update this privacy policy as needed. The policy may be changed in the following circumstances:

• As a result of legal or regulatory changes
• When introducing new services or technologies
• To improve security practices
• To stay aligned with industry best practices

For any significant changes, we will provide clear notice to your registered email or on the website. Continuing to use the service after the updated policy takes effect means you accept the new policy.

The updated policy will be published on this page and the "Last Updated" date will be changed accordingly. It is recommended that you review this page regularly.

11Contact Us

If you have any questions, concerns, or requests regarding the exercise of your rights related to this privacy policy, please contact us:

We will try to process your request as quickly as possible. Complex matters may require additional time, but we take every request seriously. For your convenience, our support team is ready to provide full assistance in Bengali.

On our FAQ page you can find answers to common privacy-related questions. You can also visit our About Us page to learn more.